1. Subscription cancellation
You may cancel a TPL subscription at any time to stop future renewals. Your paid plan remains available through the end of the current billing period unless access is terminated for a violation of our Terms.
2. Subscription refunds
Completed subscription periods are generally non-refundable and we do not provide prorated refunds for unused time. We will review duplicate charges, billing errors, extended service inaccessibility, and any refund required by applicable law.
3. Digital templates
Downloadable templates and other digital marketplace products are generally final once the file or access has been delivered. If a purchased file is materially defective, inaccessible, or different from its description, contact us so we can replace it or review an appropriate refund.
4. Trade Ideas access
Trade Ideas are educational market research sold with the access period displayed at checkout. They do not guarantee performance or profit. Purchases are generally non-refundable after the content becomes accessible, except for duplicate charges, access failures we cannot resolve, or where required by law.
5. Failed and duplicate payments
A failed or abandoned checkout does not create paid access. If your bank shows a completed debit but TPL does not show the purchase, contact us with the transaction reference. Confirmed duplicate payments will be corrected or refunded.
6. Requesting a review
Email accounts@sorvyra.com or use the support channel in your TPL account. Include the account email, product or plan, transaction reference, payment date, and reason for the request. Never send complete card details, passwords, or authentication codes.
7. Processing
Approved refunds are returned through the original payment method. Posting time is controlled by Flutterwave, the card network, and your financial institution. This Policy does not limit any non-waivable consumer rights available under applicable law.
Last updated: August 19, 2026